FAQs

Frequently asked questions

Here are some common questions about our products and services.

What is Droxcare ?

Droxcare is a premium residential AC subscription platform that provides branded air conditioners with installation, servicing, and long-term maintenance support under one monthly subscription.

How does the subscription model work ?

Customers pay a fixed monthly subscription fee for 2 years and continue enjoying service support for up to 5 years.

Which brands do you provide ?

Droxcare works with reputed OEM air conditioning brands known for quality, efficiency, and reliability.

Is installation included ?

Yes. Professional installation support is included with the subscription.

What services are covered ?

Your plan includes:

Preventive maintenance
Routine servicing
Technical support
Breakdown assistance

How do I contact support ?

Our customer support team is available through phone and email for quick assistance and reliable service support

What is not covered ?

The following are excluded:

Corrosion damage
Rat bite damage
Natural calamities
Intentional damage

Is Droxcare only for homes ?

Yes. Droxcare is designed specifically for residential customers and home usage.

What are the monthly subscription charges ?

Plans typically range between ₹2,300 and ₹4,500 per month depending on the AC model and subscription plan.

Why choose subscription over buying ?

Subscription helps you:

Avoid heavy upfront investment
Save money on maintenance
Eliminate servicing hassles
Access premium ACs affordably