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Privacy Policy

1. Commitment to Privacy

At Droxcare, we are committed to maintaining a transparent customer experience, which extends to how we handle your personal data. This Privacy Policy outlines our data practices for residential customers utilizing our modern home air conditioning subscription platform.

2. Information We Collect

To deliver your complete home AC care solution, we collect relevant customer details during setup and service scheduling. This includes:

  • Contact information, such as your phone number and email address, to facilitate customer support and service coordination.

  • Delivery and residential address details required for professional installation and physical service visits.

  • Configuration selections, including your room size, preferred AC capacity, and brand choices.

3. How We Use Your Data

The information we collect is utilized strictly to provide a reliable and hassle-free subscription experience. Your data helps us:

  • Configure your affordable monthly plans and process transactions securely.

  • Coordinate routine servicing, preventive maintenance, and technical assistance at your home.

  • Deliver fast service assistance and dispatch our trusted service network for breakdown support.

4. Data Retention & Plan Governance

  • Active Term: We securely retain operational data throughout your active 2-year subscription payment term and the extended service support window of up to 5 years.

  • Policy Parameters: Information relating to policy enforcement, including recorded exclusions like physical impact or unauthorized modifications, is maintained to uphold our fair usage guidelines.

5. Customer Communication & Support

By subscribing, you agree that our team may contact you via your registered phone or email to manage automated scheduling, service reminders, or to address incoming technical support queries.